At Patioslife, we are committed to providing a seamless, transparent, and reliable shipping experience. Our goal is to ensure your orders are delivered promptly and in excellent condition. Please carefully review the following shipping policy, which outlines our procedures, timelines, and responsibilities.
Shipping Coverage
We currently ship to all U.S. states, including Alaska and Hawaii. We also offer shipping to U.S. territories, including Guam and Puerto Rico.
Free shipping is available for eligible delivery addresses within the United States. No additional shipping fees will be charged based on your location.
Please note that we do not ship to P.O. Boxes or APO/FPO addresses.
Large or oversized items may be delivered by freight carriers and may require an appointment or signature upon delivery.
Order Processing Time
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Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays).
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Orders placed on weekends or holidays will be processed on the next business day.
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Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number and carrier information.
Order Cut-Off Time
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Orders placed before 6:00 PM EST (GMT-5) on a business day will be processed the same day.
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Orders placed after 6:00 PM EST (GMT-5) will be processed the following business day.
Estimated Delivery Time & Shipping Fees
We partner with FedEx and USPS to provide secure and timely delivery.
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Standard Shipping:
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Delivery Time: Estimated 3–5 business days (Monday to Saturday)
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Shipping Fee: Free
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📦 Stock Availability Notice: Orders for in-stock items are typically delivered within 3–5 business days. If an item is out of stock or unavailable at the time of your order, our customer support team will contact you promptly to discuss estimated timelines or available alternatives. You are also welcome to reach out to us directly at support@patioslife.com.
⚠️ Delivery timeframes are estimates and may be affected by factors beyond our control, such as weather, carrier delays, or seasonal demand.
Order Tracking
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Once your order ships, you will receive an email containing:
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Your tracking number
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A direct link to track the package via FedEx or USPS
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If you have not received a tracking number within 3 business days of placing your order, please contact us at support@patioslife.com.
Address Changes
If you need to update your shipping address:
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Please contact us before your order ships.
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Once a tracking number is issued or the package is dispatched, address changes cannot be guaranteed.
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If the order has already shipped, modifications may not be possible.
Undeliverable Packages
A package may be considered undeliverable if:
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The shipping address provided is incorrect or incomplete
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Delivery attempts have repeatedly failed
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The recipient refuses the package
If a package is returned to us as undeliverable:
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The customer may be responsible for reshipping fees
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Original shipping costs are non-refundable for non-contiguous states
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We recommend double-checking your shipping address before completing checkout
Lost or Damaged Shipments
If your package is lost in transit or arrives damaged, please contact us within 72 hours of delivery at support@patioslife.com.
To expedite resolution:
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Provide your order number
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Attach photos of the damaged item or package (if applicable)
Once verified, we will offer a replacement or refund, in accordance with our Return & Refund Policy
Shipping Delays
While we strive to meet all published delivery timeframes, delays may occasionally occur due to:
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Inclement weather
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Carrier issues
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Holiday surges
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Warehouse processing exceptions
We appreciate your patience during these times. If your package is significantly delayed, contact us and we’ll assist in tracking and resolving the issue.
Contact Us
If you have any questions about your order or shipping status, don’t hesitate to reach out to our support team.
Store Name: Patioslife
Company Name: EVERBRIGHT TRADE LIMITED
Company Address: RM 9042, 9/F, BLK B CHUNG MEI CTR 15-17 HING YIP STREET,KWUN TONG,KLN HONG KONG 00000 Hong Kong
Email: support@patioslife.com
Website: https://patioslife.com
Tel:+1 (213) 547-8304
Business Hours:
Monday to Friday, 9:00 AM – 6:00 PM EST (GMT-5)