At Patioslife, we are committed to providing a seamless, transparent, and reliable shipping experience. Our goal is to ensure your orders are delivered promptly and in excellent condition. Please carefully review the following shipping policy, which outlines our procedures, timelines, and responsibilities.
Shipping Coverage
We currently only ship within the United States. We do not offer international shipping and are unable to ship to P.O. Boxes or APO/FPO addresses.
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Free shipping is available for addresses within the contiguous 48 U.S. states and Alaska, Hawaii, Guam, and Puerto Rico.
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No additional fees will be charged based on your location within the United States.
Order Processing Time
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Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays).
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Orders placed on weekends or holidays will be processed on the next business day.
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Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number and carrier information.
Order Cut-Off Time
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Orders placed before 6:00 PM EST (GMT-5) on a business day will be processed the same day.
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Orders placed after 6:00 PM EST (GMT-5) will be processed the following business day.
Estimated Delivery Time & Shipping Fees
We partner with FedEx and USPS to provide secure and timely delivery.
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Standard Shipping (Contiguous U.S.):
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Delivery Time: Estimated 3–5 business days (Monday to Saturday)
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Shipping Fee: Free
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Non-Contiguous U.S. (AK, HI, GU, PR):
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Shipping available on a case-by-case basis, and fees apply
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Contact us for shipping quotes and timelines
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⚠️ Delivery timeframes are estimates and may be affected by factors beyond our control, such as weather, carrier delays, or seasonal demand.
Order Tracking
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Once your order ships, you will receive an email containing:
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Your tracking number
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A direct link to track the package via FedEx or USPS
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If you have not received a tracking number within 3 business days of placing your order, please contact us at support@patioslife.com.
Address Changes
If you need to update your shipping address:
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Please contact us before your order ships.
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Once a tracking number is issued or the package is dispatched, address changes cannot be guaranteed.
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If the order has already shipped, modifications may not be possible.
Undeliverable Packages
A package may be considered undeliverable if:
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The shipping address provided is incorrect or incomplete
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Delivery attempts have repeatedly failed
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The recipient refuses the package
If a package is returned to us as undeliverable:
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The customer may be responsible for reshipping fees
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Original shipping costs are non-refundable for non-contiguous states
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We recommend double-checking your shipping address before completing checkout
Lost or Damaged Shipments
If your package is lost in transit or arrives damaged, please contact us within 72 hours of delivery at support@patioslife.com.
To expedite resolution:
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Provide your order number
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Attach photos of the damaged item or package (if applicable)
Once verified, we will offer a replacement or refund, in accordance with our Return & Refund Policy
Shipping Delays
While we strive to meet all published delivery timeframes, delays may occasionally occur due to:
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Inclement weather
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Carrier issues
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Holiday surges
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Warehouse processing exceptions
We appreciate your patience during these times. If your package is significantly delayed, contact us and we’ll assist in tracking and resolving the issue.
Contact Us
If you have any questions about your order or shipping status, don’t hesitate to reach out to our support team.
Store Name: Patioslife
Email: support@patioslife.com
Business Address: 3280 E Guasti Rd Bldg 5, Phase I, Ontario, CA 91761 United States
Hours: Monday to Friday, 9:00 AM – 6:00 PM EST (GMT-5)
We’re proud to offer fast, free shipping across the continental U.S., and are here to support you every step of the way.