Privacy Policy

Last updated: July 16, 2025

This Privacy Policy describes how Patioslife ("Patioslife," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit or make a purchase from patioslife.com (the "Site") or otherwise interact with our services (collectively, the "Services"). By using the Services, you agree to the terms of this Privacy Policy.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised "Last updated" date. Material changes will be communicated where required by law.

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How We Collect and Use Your Personal Information

We collect personal information from you directly, automatically, and from third-party sources over the past 12 months. This data helps us fulfill our contract with you, comply with legal obligations, improve our services, and protect our users.

Categories of Personal Information We Collect:

1. Directly from You:

   • Contact Information (name, address, email, phone number)

   • Order Information (billing/shipping addresses, payment confirmation)

   • Account Information (username, password, security questions)

   • Shopping Behavior (items viewed, cart activity, saved preferences, reviews, referrals, gift cards)

   • Customer Service Interactions

2. Automatically Collected Usage Data:

   • Device and browser information, IP address, site interaction data

   • Collected via cookies, web beacons, SDKs, and other tracking technologies

3. From Third Parties:

   • Partners such as Shopify and service providers supporting our operations

   • Payment processors (e.g., Stripe, PayPal)

   • Marketing platforms and logistics providers

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How We Use Personal Information

• Fulfillment & Account Management: Process orders, deliver products, manage your account, handle returns and exchanges

• Marketing & Personalization: Send promotions, tailor content and ads, provide recommendations

• Security & Fraud Prevention: Monitor for suspicious activity, protect account access

• Customer Service & Improvement: Respond to inquiries, enhance user experience, troubleshoot issues

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Cookies

We use cookies to enable core site functionality, analyze traffic, and personalize content. You can manage cookie settings via your browser. Blocking cookies may impact certain site functions.
For more details, see Shopify’s cookie policy: https://www.shopify.com/legal/cookies.

Our Site does not currently respond to "Do Not Track" signals. Learn more at http://www.allaboutdnt.com/.

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How We Share Personal Information

We may disclose your personal information in the following ways:

Category	Shared With
Identifiers, Contact & Order Data	Shopify, Payment Processors (e.g., Stripe, PayPal), Shipping Carriers (e.g., FedEx, USPS), Customer Service Providers
Commercial Information	Data Analytics Tools (e.g., Google Analytics), CRM Systems (e.g., Klaviyo), Marketing Partners (e.g., Meta, Google Ads)
Technical/Usage Data	Shopify, Advertising Platforms, Analytics Services
Geolocation	Advertising Platforms, Analytics Providers

We do not sell or share sensitive personal information(such as health or racial data ) or use it to infer characteristics about you.

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Data Retention

We retain your personal information as long as necessary to fulfill the purposes described in this Policy, including:

• Order and transaction data: Retained for 7 years to comply with tax, accounting, and legal obligations

• Account data: Retained for 2 years after account closure unless longer retention is required by law

• Marketing preferences: Retained until you opt out

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Security Measures

We take data security seriously and implement industry-standard measures to protect your information, including:

• AES-256 encryption for stored personal data

• SSL encryption for all transmitted data

• Firewalls and intrusion detection systems

• Restricted internal access controls and regular audits

While no method of transmission or storage is 100% secure, we maintain appropriate safeguards and monitor our systems to protect your data.

Data Breach Notification: In the event of a data breach, we will notify affected individuals within 72 hours, in accordance with applicable data protection regulations.

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International Transfers

Your information may be stored or processed outside your country of residence, including in the United States, Canada, and the European Union. In these cases, we use one or more of the following mechanisms to ensure data protection:

• Standard Contractual Clauses (SCCs) approved by the European Commission

• UK International Data Transfer Agreements (IDTAs) for UK-based users

• Adequacy decisions for countries recognized as providing adequate protection by the EU or UK

• Contractual safeguards with third-party service providers

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Your Rights

Depending on your location, you may have rights under laws such as the GDPR or CCPA:

• Right to Access / Know

• Right to Delete

• Right to Correct

• Right to Data Portability

• Right to Restrict Processing

• Right to Withdraw Consent

• Right to Appeal

• Right to Manage Communication Preferences

To exercise your rights, email us at support@patioslife.com. We may verify your identity before processing your request. You may also authorize an agent to act on your behalf.

We do not discriminate against users who exercise their privacy rights.

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Children's Data

Our Services are not directed to children under 16, and we do not knowingly collect data from them. If you believe we have, please contact us to request deletion.

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Third-Party Links

Our Site may include links to external websites. These are governed by their own privacy policies. We are not responsible for the practices or content of such third-party sites.

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Complaints

If you have privacy-related concerns or complaints, contact us using the information below. If unresolved, you may lodge a complaint with your local data protection authority.

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