1. Are duties and taxes included in my order?
Yes. All prices displayed at checkout are final — customs duties, import taxes, and applicable fees are included in your order total. You will not be charged any additional amount by customs or your local delivery carrier upon receipt of your order.
2. How does this work?
Patioslife arranges international shipping on a Delivered Duty Paid (DDP) basis. This means we calculate and prepay all applicable customs duties and import taxes on your behalf before your order leaves our fulfillment center, so there are no surprise costs at your door.
3. What if I'm contacted by customs or a courier for payment?
This should not happen under our DDP shipping arrangement. If you are contacted by customs, a courier, or any third party requesting additional payment to release your order, please do not pay and contact us immediately at support@patioslife.com with any documentation you received — we will resolve this directly with the carrier.
4. What if my shipment encounters a customs clearance issue?
In the rare event of a customs hold, our team will provide any required documentation — including commercial invoices — to resolve the matter. Please contact us at support@patioslife.com and we will handle communication with customs on your behalf.
Updated on 17th, June, 2026
Best Regards
