Custom & Import Tax
1. Who is responsible for paying duties and taxes?
For international orders, the recipient is responsible for any customs duties and import taxes due upon delivery. These charges are not included in your order total at checkout and will be collected by your local customs authority at the time of delivery.
2. How much will I need to pay?
Import duty and tax rates vary by country and are determined by your local customs authority. Patioslife has no control over these charges and cannot predict the exact amount you may be asked to pay.
The applicable rate will depend on:
- Your country's tariff policy for outdoor furniture and garden products
- The declared value and HS classification of your order
- The shipping method selected at checkout
We recommend contacting your local customs office for guidance before placing your order if you have concerns about potential import costs.
3. What if my shipment encounters a customs clearance issue?
In the event of a customs hold or clearance issue, our team will provide any required shipping documentation — including commercial invoices — to assist you in resolving the matter promptly. Please contact us at support@patioslife.com and we will do our best to support you through the process.
Updated on 17th, June, 2026
Best Regards
