Return & Refund Policy

Update:2025-03-01

At Patioslife, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we offer a clear and fair return and refund process in accordance with U.S. consumer protection laws.

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Order Cancellations

Orders can be canceled within 6 hours of placement for a full refund.

To request cancellation, please email us at support@patioslife.com as soon as possible.

If the order has already been processed or shipped, it may no longer be canceled but may still be eligible for return under the conditions below.

Refunds for canceled orders will be issued to the original payment method within 3–5 business days.

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Returns

We accept returns within 45 days of delivery. To be eligible, items must be:

• Unused

• In original condition

• In original packaging

• Accompanied by proof of purchase (e.g., order number or receipt)

⚠️ Please do not send items directly to the manufacturer. All returns must go through our store.

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Return Process

1. Contact Us:
Send an email to support@patioslife.com with the following:

• Your order number

• Reason for the return

• Clear photos of the product (if damaged, defective, or incorrect)

2. Review & Approval:
Our support team will review your request and confirm whether the item is eligible for return. Returns must be pre-approved.

3. Return Label Issuance:
Once approved, we will send you a prepaid return shipping label, which including shipping address via email.
Please print the label and affix it securely to the original packaging.

4. Shipping the Return:
Drop off the package at the designated carrier (FedEx, USPS, or UPS) depending on the label.
We recommend using a trackable service for items over $75.

5. Inspection & Refund:
Once we receive and inspect your return, we’ll notify you and process the applicable refund.

📦 Please note: Any free gifts or promotional items received with your order are non-returnable and do not qualify for a refund.

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Refund Timeline Overview

Scenario	Refund Timeframe
Canceled order (within 6 hours)	3–5 business days
Approved return after inspection	7–10 business days
Partial refund for used/damaged items	7–10 business days after inspection

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Non-Returnable Items

• For hygiene and safety reasons, certain personal care or intimate-use items are non-returnable.

• Free promotional gifts included in your order cannot be returned.

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Partial Refunds

Partial refunds may be granted if:

• The item is returned used, damaged, or missing parts not due to our error

• The return request is initiated after the 45-day window

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Return Shipping & Fees

• Customers are responsible for return shipping unless the return is due to our error (e.g., defective or wrong item).

• If a prepaid return label is provided, its cost may be deducted from your refund only in non-seller error cases.

Example:
If your return label cost is $25, and the item total was $200, you will be refunded $175 (assuming it is a non-defective, voluntary return).

• No restocking fees apply.

• For items over $75, we recommend using a trackable shipping service or insurance.

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Refunds

Once your returned item is received and inspected, we’ll email you to confirm the status.

Approved refunds are issued to the original payment method within 7–10 business days.

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Late or Missing Refunds

If you haven’t received your refund:

• Recheck your bank account

• Contact your credit card provider (processing times may vary)

• If still unresolved, contact us at support@patioslife.com

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Sale & Clearance Items

Only regular-priced items are refundable. Discounted or final sale items are not eligible for refund.

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Exchanges (Defective/Damaged Items Only)

We replace items if they are defective or damaged.

Issues must be reported within 7–14 days of delivery.

Send a photo and description to support@patioslife.com.
If approved, a replacement will be sent at no cost.

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Gift Returns

• If the item was marked as a gift at purchase and shipped directly to you, you may receive store credit upon return.

• If the gift was shipped to the buyer, refunds will go to the original purchaser.

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