Since our prices are tax-inclusive, customers do not need to pay any additional taxes

We give you the option to select if you’d like to sign for your package at checkout. If you’ve selected that option, then FedEx will need your signature to successfully deliver your package. Please note that FedEx will not let us remove the signature requirement once the package is in transit.

If you would like for FedEx to just lease your package outside your door, simply leave the signature requirement unchecked during check-out. With this option, we are no longer liable for any loss or damage to the package after delivery.

Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or text.

We can help you modify your order any time before shipment - change an item or your shipping address. Please email us at support@patioslife.comASAP. 

To cancel a paid order, you will need to email us atsupport@patioslife.com before the order is shipped. 
Please note that generally we're not able to stop its transit after it is shipped out. Shipping fees are not refunded after the parcels are shipped out and for returns based on preference.

Don't worry, email our support team and we'll let you know where your order is.

Once you've decided that you no longer want to keep your Patioslife product, we're happy to help you find the best solution for you or just initiate the return.

The easiest way to start a return is to go our return center and fill out the return form.You just need to have your order number ready to start the RMA. You will be given a shipping label and drop the box off at any FedEx location. As long as the product is still in working condition, we'll process a full refund once we received the items back at our warehouse.

To start a return follow the instructions in the contact us page.

There are multiple reasons your package might have been returned to us: wrong or incomplete address, invalid phone number, or unable to deliver. Please contact the shipping company and remember to provideyour tracking number to find out more information. If you still cannot find your package, please email us at support@patioslife.com ASAP. We will try our best to resolve the issue.

We do not recommend placing the umbrella in or near a saltwater pool. While our patio umbrella frames are made of durable, powder-coated aluminum that resists rust and performs well outdoors, the screws are made of iron and may be prone to rust and corrosion in saltwater environments. For the best results, keep your umbrella away from areas with prolonged saltwater exposure.

Slight color variations between batches may occur due to production process tolerances.

Differences in photography lighting, rendering technology, screen resolution, and color depth can also impact how colors appear in pictures.

We’ve made every effort to minimize color differences between displayed images and the actual umbrellas. However, please use the images as a reference only.

Patioslife patio umbrellas are designed for hassle-free use with minimal maintenance required under normal conditions. To keep your umbrella looking its best, we recommend occasional cleaning. Simply spot-clean the canopy using a mild soap or detergent and a soft-bristle brush, then let it air dry completely. For added protection, always close the canopy when not in use to safeguard it from potential damage caused by adverse weather.

For each umbrella, we’ve already matched the appropriate base specification at the factory, so there’s no need for you to purchase an additional base separately.

If you’re using a plastic base, we recommend emptying the water or water-and-sand mix before winter arrives. Alternatively, you can add antifreeze to the water inside the base to prevent it from freezing in sub-zero conditions.

Start by filling the base with sand, as its higher density provides better stability. Fill the base almost completely with sand, then add water to fill the tiny gaps between the sand grains, maximizing the base’s weight and stability.